Terms of service

Terms of Service

PurrAffection – purraffection.com
Last updated: November 2026

1. About Us
The website purraffection.com (the "Site") is operated by BGRN GROUP, a French simplified joint-stock company (SAS), doing business as PurrAffection ("PurrAffection," "we," "us," or "our").

Registered office: 162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
Company registration (SIREN): 992 503 375
Phone: +590690692319
Email: contact@purraffection.com

2. Agreement to These Terms
These Terms of Service govern your access to and use of the Site and any purchase you make on it. By browsing the Site or placing an order, you agree to these Terms. They work together with our Shipping Policy, Return & Refund Policy, Payment Methods page, Privacy Policy, and Cookie Policy, all available at the bottom of every page. If there is a conflict, those policies control on the topics they cover.

3. Eligibility
We currently sell to and ship to customers in the United States only. Access to the Site is free. To place an order, you must be at least 18 years old (or the age of majority in your state) and able to enter into a binding contract. By placing an order, you confirm that you meet these requirements. Our products are made for pets, but purchases must be made by an adult, who is responsible for choosing products suited to their pet.

We work to keep the Site available 24/7 but cannot guarantee uninterrupted access. The Site may be temporarily unavailable for maintenance, updates, or events beyond our control.

4. Acceptable Use
You agree to provide accurate information and to use the Site lawfully. You may not:

commit or attempt fraud, or impersonate anyone;
access the Site's systems without authorization;
scrape or extract content using bots or other automated tools;
do anything that disrupts the Site, compromises its security, or violates the rights of others.

5. Your Account
You can create an account to track your orders. You are responsible for keeping your login details confidential and for all activity on your account. If you suspect unauthorized use, let us know right away at contact@purraffection.com.

You can ask us to delete your account and associated data at any time, except information we're legally required to keep, such as order records.

We may suspend or close an account that violates these Terms or is involved in confirmed fraud. Where the law allows, we'll notify you first.

6. Products and Pricing
We describe our pet products and accessories (toys, beds, accessories, grooming and care products, etc.) as accurately as possible. Photos are representative; colors and appearance may vary slightly depending on your screen.

Please use products for their intended purpose and follow the instructions on each product page. It's your responsibility to make sure a product is right for your pet's size, species, age, and behavior.

All prices are shown in U.S. dollars (USD). Applicable sales tax, if any, is calculated and shown at checkout. We may change prices at any time, but you'll pay the price displayed when you place your order. If an item is listed with an obvious pricing or description error, we'll let you know and you may cancel your order for a full refund.

7. Orders and Payment
Your order is accepted when you receive our order confirmation email after your payment is approved.

Payment is made securely online, in U.S. dollars, in a single payment, by credit or debit card (Visa, Mastercard and American Express), processed by our payment provider Mollie. Payments are processed by PCI-DSS-certified providers, and PurrAffection never stores your card details. Your card is charged when you place your order. Details are on our Payment Methods page.

To prevent fraud, some orders may be reviewed before shipping. We may refuse or cancel an order in cases of suspected fraud, failed payment, or a previous dispute. If we cancel an order, you'll receive a full refund.

8. Shipping
We ship to addresses in the United States only. Standard shipping is free on all orders.

Processing time: 1 business day
Transit time: 5–6 business days after shipping
Estimated total delivery time: 6–7 business days

Products ship from our logistics partners' warehouses. Delays may occur because of carriers, customs, or peak seasons, and we'll let you know by email if your order is significantly delayed. Any import duties or fees are covered by PurrAffection, so you won't pay anything extra on delivery. Details are in our Shipping Policy.

9. Returns and Refunds
You have 30 calendar days from the date you receive your order to return an item, for any reason. Returns are free with a prepaid return label provided by PurrAffection. Refunds are issued within 7 days of approving your return, to your original payment method.

Unless they arrive defective, damaged, or not as described, the following items are final sale: opened hygiene or grooming products, opened food or perishable items, and personalized or custom-made items. Full details are in our Return & Refund Policy.

10. Product Coverage
Our products are covered against manufacturing defects. If you receive a defective, damaged, or incorrect item, contact us at contact@purraffection.com and we'll replace it or refund you. This coverage doesn't apply to damage caused by misuse, use not suited to your pet, improper care, or normal wear and tear. Nothing in these Terms limits any rights you have under applicable law, including any implied warranties that cannot be excluded.

11. Limitation of Liability
PurrAffection is responsible for fulfilling your order as described. To the extent permitted by law, we are not liable for loss or damage resulting from:

using a product in a way that doesn't match its intended purpose or the instructions for use and care;
a product that isn't suited to your pet (size, species, age, behavior);
incorrect shipping information you provided;
Site interruptions for maintenance or acts of third parties;
events beyond our reasonable control.

To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. Always use our products as intended and supervise your pet, especially with toys. Nothing in these Terms limits your rights as a consumer under applicable law.

12. Events Beyond Our Control
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, hurricanes, floods, fires, government actions, trade or customs restrictions, epidemics, strikes, civil unrest, widespread outages, or logistics network failures. We'll keep you informed, and if we can't fulfill your order, we'll refund it.

13. Intellectual Property
All content on the Site, including text, images, photos, graphics, logos, and the PurrAffection brand, belongs to BGRN GROUP or its partners and is protected by intellectual property laws. You may not copy, reproduce, or distribute any of it, in whole or in part, without our prior written permission. Third-party trademarks and logos on the Site belong to their respective owners.

14. Customer Reviews
Reviews must be honest and based on a real purchase experience. We may decline or remove reviews that are unlawful, offensive, or clearly abusive.

15. Privacy
We collect the information needed to process your orders, such as your name, address, email, phone number, and payment details (handled by our payment providers). We use it to manage orders, shipping, and customer service and, if you opt in, to send you offers. We never sell your personal information for money. Depending on where you live, you may have the right to access, correct, delete, or port your data, and to opt out of targeted advertising. Write to contact@purraffection.com to exercise these rights. Full details are in our Privacy Policy.

16. Cookies
The Site uses cookies that are necessary for it to work, along with analytics and advertising cookies. You can manage your choices at any time through the "Cookie preferences" link at the bottom of the page or in your browser settings. Details are in our Cookie Policy.

17. Third-Party Links
The Site may contain links to third-party websites, provided for convenience only. We don't control those sites and aren't responsible for their content or privacy practices. You visit them at your own risk.

18. Questions and Disputes
If you have a concern, please contact our customer service first at contact@purraffection.com or through our contact form. We reply within 24–72 business hours and will work with you to find a fair solution. Reaching out to us is usually much faster than opening a dispute with your bank.

19. Changes to These Terms
We may update these Terms at any time. Changes are posted on this page with their update date. The Terms in effect when you place an order apply to that order.

20. Governing Law
These Terms are governed by French law. This does not deprive you of the protection of any mandatory consumer protection laws of the U.S. state where you live. Any dispute that we cannot resolve together will be handled by the competent courts under applicable rules.

Contact Us
PurrAffection
162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
Phone: +590690692319
Email: contact@purraffection.com
Contact form: https://purraffection.com/pages/contact
Website: https://purraffection.com

We reply to all messages within 24–72 business hours, Monday through Friday, excluding holidays.