Payment Methods
Payment Methods
The website purraffection.com is published by BGRN GROUP, SAS, registered under SIREN number 992 503 375. PurrAffection is a trade name of BGRN GROUP, SAS.
Last updated: November 2026
At PurrAffection, we want your shopping experience to be simple and secure. This page explains which payment methods we accept, when you are charged and how your payments are protected.
1. Accepted payment methods
We accept payment by credit or debit card:
- Visa
- Mastercard
- American Express
Only the payment methods shown on the checkout page are accepted. We do not accept checks, cash, cash on delivery or installment payments.
2. When are you charged?
The full amount of your order is charged in a single payment when you place your order. Your order is considered accepted once you receive the confirmation email sent after payment is approved.
We do not use subscriptions or recurring charges.
3. Currency, prices and taxes
All prices are displayed and charged in US dollars (USD). Applicable sales tax, if any, is calculated and shown at checkout. The total shown at checkout is the final amount of your order.
Shipping is free on all orders within the United States. Any customs duties and import fees are fully covered by PurrAffection: you won't be asked to pay anything extra on delivery.
If your card is issued in a currency other than US dollars, your bank applies its own exchange rate and may charge fees that are outside PurrAffection's control.
4. Payment security
- HTTPS encrypted connection (SSL certificate) across the whole site, including the checkout page
- Payments processed by our payment provider Mollie, a licensed payment institution compliant with the PCI-DSS standard
- 3D Secure authentication when requested by your card issuer
- PurrAffection never stores or sees your banking details: your card information is entered and processed directly on our provider's secure interface
5. Fraud prevention
To protect our customers, orders go through automatic security checks. If fraud is suspected, we may ask you for additional verification by email before shipping. We reserve the right to cancel an order with a confirmed fraud risk; in that case, any amount charged is refunded in full.
6. Declined or failed payment
If your payment isn't authorized, the order isn't confirmed and nothing is charged. If you run into trouble:
- check the details you entered (card number, expiry date, security code, billing ZIP code);
- make sure your card is enabled for online payments and your limit hasn't been reached;
- complete any verification step requested by your bank;
- contact your bank to check that no restriction is blocking the transaction;
- try again with another card.
If the problem persists, contact us: we'll help you complete your order.
7. Refunds
In the event of a return, cancellation or problem with your order, the refund is issued within 7 days of receiving the returned item (or of the cancellation), to the card used for the order. How long the funds take to appear then depends on your bank (usually 3 to 10 business days).
Full conditions are set out in our Return & Refund Policy.
8. Disputing a payment
If you notice a charge you don't recognize or a billing problem, please contact us first: we handle all claims quickly and amicably. It's faster than a chargeback with your bank, which of course remains your right under applicable regulations.
Contact
PurrAffection
162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
Phone: +590690692319
Email: contact@purraffection.com
Contact form: https://purraffection.com/pages/contact
We reply to every request within 24 to 72 business hours, Monday to Friday, excluding public holidays. Messages sent over the weekend are handled on the next business day.