Contact us

Contact Us

Have a question about an order, a product for your pet or an accessory, or need advice choosing the right item? Our team is here to help.

Our details
PurrAffection
162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
Phone: +590690692319
Email: contact@purraffection.com

A contact form is available at the bottom of this page if you'd like to write to us directly.

Response time
We reply to every request within 24 to 72 business hours, Monday to Friday, excluding public holidays. Messages sent over the weekend are handled on the next business day.

How can we help?

Order tracking
First check our Track my order page using the tracking number you received by email. If you need help, contact us with your order number.

Returns and refunds
You have 30 days to return an item, free of charge. See our Return & Refund Policy or email contact@purraffection.com with your order number and the reason for the return: we'll send you a prepaid return label.

Product advice
Not sure which toy, bed, accessory or care product suits your pet (size, species, age, behavior)? We're happy to help you find the best fit.

Payment and billing
For any question about a payment or an invoice, contact us with your order number.

Defective product or safety issue
Your pet's safety is our priority. If a product shows a defect or a risk (a seam giving way, a part coming loose, a malfunction, etc.), stop using it and email us right away at contact@purraffection.com. Your request will be handled as a priority.

Before you contact us
To help us respond faster, please include:

- your first and last name;
- your order number;
- the exact subject of your request;
- photos if the item is damaged or defective.

Thank you for your trust 🐾

PurrAffection is a trade name of BGRN GROUP, SAS — SIREN 992 503 375