Track my order

Want to know where your order is? Here's how to follow it every step of the way.

1. Check your shipping email

As soon as your order ships, you'll receive an email with your tracking number, the carrier's name and a direct tracking link. Can't find it? Check your spam or promotions folder.

2. Check your account

If you created an account, log in to My account and open your order: the shipping status and tracking link are shown there.

3. Good to know

• Orders are processed in 1 business day, then delivered in 5–6 business days (about 6–7 business days in total).
• Tracking updates can take 24–48 hours to appear after your shipping email.
• If your order contains several items, it may arrive in more than one package, each with its own tracking number.

Need help?

No tracking email, or no update for several days? Write to us at contact@purraffection.com or through our contact form with your order number. Real humans reply within 24–72 business hours, Monday to Friday.

See also: Shipping policy · Return & refund policy